Refund Policy

If Zero Translate Pro isn't right for you, we'll refund you in full within 14 days of payment, no questions asked.

How to request a refund

1. Email 9817652191@bk.ru from the address you used at checkout.
2. Include your order number (on the Robokassa receipt) or your license key.
3. We reply within 1 business day. The money is returned to the original card within 10 business days (the exact timing depends on your bank). Cards issued outside Russia are refunded in rubles; your bank converts the amount at its own rate.

After 14 days

A refund is possible if Pro features do not work through our fault and we could not fix the problem within 10 business days of your request.

After a refund the license key is blocked. Full terms: Terms of Sale, section 6.

Delivery

This is a digital product: your license key is shown on the screen immediately after payment. Nothing is shipped.